FAQ

So, here are some, simple yet important FAQs to make your HolidayCreators.com experience more enjoyable!

Question: What does Holiday creators Offer me, as a Travel Company???

Answer: Holiday creators Provides readymade, Tailor Made, MICE (Meetings, Incentives, Conferences and Exhibitions), Casual Vacation trips, Honeymoon Packages, Group Tours etc which suits all the Requirements of a Traveler .


Question: How Secure is it to Opt Holiday Creators for our Trips??

Answer: As Holiday creators is registered under various tourism authorities & ensure the Travel Security Management Service to provide pro-active, customized support for our clients and risk management at all times. This customized service offers a number of additional elements, including:

  • Proactive notifications tailored to your requirements.
  • SMS notification of breaking crises and notification by phone when issues escalate during the tour.
  • Active monitoring to oversee the safety of travelers visiting high risk locations.


Management advisories during a crisis, providing detailed advice and guidance aimed at your security and risk management


Question: How do we categorize Hotels situated in Hill Station???

Answer: Unlike Hotels in metropolitan Cities, hotels in Hill Station can’t be categorized as 1*, 2*, 3* etc due to geographical Features. Hotels in Hill Station are distinguished on the basis of Location, Room Space, Services, and Amenities & Room Tariff.

Question: What is the difference in room categories?

Answer: Every hotel has different room categories, all featuring the same standard amenities such as wooden floors, TV, telephone and bathroom with hot water. The difference with each room category is the size, the views and some include additional amenities for extra comfort.


Question: What is the time of check-in and check-out?

Answer: Check-in: 12.00 hrs (International standard time) Check-out: 10.00 hrs


Question: What is the policy for Early Check in & Late Checkout / My Bus Reaches early / my bus is late in the evening?

Answer: Check in time is 12 Noon while Check out time is 10.00 AM. Early Check in / late Checkout is as per availabilities. If room is not available hotelier can give you some other room (subject to availabilities only) till 12 noon at nominal costs or you may wait in lobby / have a cup of tea in our beautiful terraces. Holiday creators always try its best to give rooms to our esteemed clients as early as possible before the committed time of 12 Noon. For guaranteed early check-in, reservation needs to be made starting from the previous night. Check out time is 10.00 AM.


Question: What does EP, CP, MAP, And AP Stand For??

Answer: These terms are mostly used in the Hotel Industry to determine the type of accommodation.
The below content would help you understand the inclusions along with their full form:

EP(European plan): Bed + Breakfast CP (Continental Plan): Â Bed + Breakfast MAP (Modified American plan): Bed + Breakfast + Lunch/ Dinner AP (European plan): Bed + Breakfast + Lunch + Dinner


Question: What does Single Occupancy, Twin sharing, Triple Sharing, Quad Sharing Terms mean??

Answer: These Terms refers to the types of occupancy in a Single Room

Single Occupancy: Single Person occupying 1 Room
Twin sharing: 2 persons occupying/ sharing 1 Room
Triple Sharing: 3 persons occupying/ sharing 1 Room
Quad Sharing: 4 persons occupying/ sharing 1 Room.


Question: Describe the age criteria of considering a person as an adult or a child?

Answer: A Person below 12 Years is considered as Child whereas above 12 years its adult
Also Note: Children below 5 Yrs enjoys complimentary services


Question: What does the Rohtang Pass upto snow Line Refer to???

Answer: The Area of Rohtang pass is very much prone to Heavy snowfall, Landslides, glaciers Etc. due to which government has to put a barrier to avoid the risk to Human Lives. This Security Barrier of Rohtang refers to the term Rohtang Pass upto snow line.


Question: Why Rohtang Pass is closed on Tuesday??

Answer: Due to Various Climatic Conditions and high tourist rush, the Rohtang pass road gets easily worn out. So to renovate this very important Pass & to ensure a smooth & safe journey, this pass remains closed on Tuesday for tourists.


Question: What health Precautions should I take during my Trip to Hill Stations??

Answer: There are few precautions which one must follow to avoid Physical Problems & Enjoy the trip happily: Kindly Carry Warm Clothes while planning a trip to hill Station

  • For Long Journeys to himachal , one may intake Avomin Medicine to Sort out Vomiting Problem.
  • Height Sickness Travelers might feel dizzy while Traveling to Rohtang Pass , to tackle this problem one can consume lots of Water.
Question: How far in advance should I book my Package?

Answer: For holiday packages and custom-made tours, we strongly recommend booking with at least three weeks notice. For larger groups we recommend booking with a few months notice. In case of instant bookings customers must confirm their package 2 Days prior to the journey. Advance booking gives us a better chance to reserve the very best choices of accommodation for you.


Question: How can I pay for my booking?

Answer: As per Customers Convenience, They May choose any of the following options: Cash, NEFT, and Online Transaction from our Website (www. holidaycreators.com) through credit Card/Debit Card / Master Card.


Question: How Much Advance Amount is required to confirm the Package?

Answer: For Himachal Bookings only 25 % of the Total tour Package cost is sufficient to confirm the Package whereas in other destinations, only 50 % of the Total Tour Package cost is necessary booking confirmation.


Question: When do I receive my travel vouchers?

Answer:Holiday creators Executive takes 1 hr-24hrs to do the needful arrangements and issue the Booking Voucher.


Question: What Documents shall I carry during my trip?

Answer: Documents like booking Voucher/ confirmation Letter & ID Proof must be carried by the customers during their trip.


Question: When does my credit card charge?

Answer: For Advance Amount, no charges are deducted from your Credit Card. However if the customer prefers to pay the remaining amount, 3.5 Charges extra are applicable.


Question: What happens if I need to change or cancel my tour?

Answer: Please contact us as soon as possible if you wish to cancel your travel plans. Cancellation requests must be submitted to us in written — ie through e-mail. We regret that we will be unable to refund the advance amount as per our cancellation policies.


Question: What if one of my scheduled activities is cancelled due to weather conditions?

Answer: In the event that a scheduled activity during your stay is cancelled due to weather conditions, we will offer alternatives at no additional costs. Please contact your Service executive as soon as possible to make alternative arrangements.


Question: How can we use our convent / allotted Cab during our trip?

Answer: The Cab provided to you can only be used as per itinerary mentioned in our tour Package. In case you require Cab on disposable Basis (Usage as per your Convenience) you can make special Requirement to our executives.


Question: What happens if I have an emergency during my stay?

Answer: We offer all customers a 24-hour help line during their stay in the event of an emergency. For extra assurance, we soothe you emotionally and also support you financially.


Question: What are the rare chances, in which a travel Company enables to fulfill their Commitments?

Answer: Many Customers accuse a Travel Company for being fraud & poor service providers, but most of the time customer is himself responsible for his terrible situations. The reasons for this are as follows:

  • Instant Bookings: Instant Bookings create various difficulties for Tour Executives to arrange the required services in such a short time i.e Less than 3 days.
  • Low Budget: Many Customers book a budgeted Package and expects outstanding services out of it which surely is impossible to provide.
  • Heavy Discount: Many times a customer demands for heavy discount which a travel company might provide but at the same time it bounds a travel company to compensate for any lacked Services due to low Margin.

Question: How much are the Bad reviews of Holiday creators true?

Answer: 50 % of the Reviews are fake & are feed by our Competitors of Himachal just to criticize us. On tracking these reviews IP Address & contacting on the given Contact No it was found that the reviews were actually from local Travel agencies & Not from Customers. Another 30 % of the bad reviews are due to instant Bookings & Low Budget customers who expects out of the world services. Rest of the percentage of Bad Reviews is true to some extent as customers have faced inconvenience due to lack in our services which we deeply regret. To avoid such inconvenience to our customers we have taken various measures to give them an overwhelming experience.